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Return Policy

Portland Piano Company’s 100% Satisfaction Guarantee

For 30 days from the day of your purchase, if you are not satisfied with your piano that you purchased from Portland Piano Company online, you may return it for full refund, credit or exchange for another piano of equal value. Return shipping costs are the responsibility of the buyer and if FREE shipping was included in the purchase then that cost will be deducted from the refund.

To receive a Return Authorization, you must email us at info@portlandpianocompany.com within 30 days of the purchase date. 

Baldwin B122 Vertical Piano

Your online purchase must be returned in the manufacturer’s original package along with all accessories, manuals, etc. The item must be in ‘factory new’ condition. Incomplete returns, items that shows wear, abuse or neglect, may be refused and/or could be subject to a 20% minimum restocking fee.

Returns should be received by Portland Piano Company within 10 days of the Return Authorization request date. Allow 14 days for the refund to be processed.

Send your return insured, pack it securely and make sure the shipment has tracking.

Refunds will be issued via the same method of original payment.

*Please note that Special Order Finishes cannot be returned*