what our customers say about us
I recently purchased a new Wilhelm Grotrian W-32 (52″ height) upright piano from Mitch Paola of Portland Piano Company in Portland, Oregon. I can attest to its absolute beauty and tonal quality. I am taking out all of my old piano music to replay it on my new piano. I LOVE this piano. It really sings with Mozart! …
I am not a professional musician, so I can’t describe the way the sound comes out using technical terms. But I will say that the base sounds are gorgeously rich and tonal, and the upper keys make this piano an absolute joy. They are sweet and enchanting and almost make me cry. The touch is perfect, balanced and soft which I prefer. The piano size is just right for me. I feel like a genuine pianist whenever I play this piano.
I tried every upright piano in the store, but when I sat down and played the Wilhelm Grotrian, I never looked back. It took me one day to make the decision to purchase it and I have been very happy about it ever since. Portland Piano Company provided a fun, professional environment with no pressure to buy. It was a very pleasant experience!
I’ve never given a 5-Star rating before, but I am doing so now, both for the staff at Portland Piano Company and the piano I bought. Five-Stars! * * * * *
ROB & LINDA
Linda and I want to thank Mr. Llafet for his kindness and excellent customer service working with us in testing and ultimately purchasing a beautiful Baldwin piano. His gracious and gentle approach reviewing inventory and explaining specific facts about each piano we examined made working with and purchasing a piano from PPC delightful and fun.
When I began to study piano after my retirement in 2006, I was a complete novice to the world of pianos. Mitch Paola and Brenda Kell at Portland Piano Company have provided me solid advice and guidance from my initial rental of a small upright piano to my purchase of an incredible Fazioli grand piano. Without exception, my experiences with…
They found the perfect used piano for my family and treated me like I was buying their top of the line Grand. Much better value than I found on Craigslist…PP stands behind their merchandise, they tune it, arrange delivery, the works! I love the fact they are locally owned. Nice people. Great value.
HIROSHI, IRENE, RAY and JAY
I just wanted to send a quick note to thank you for the wonderful experience of finding our piano! Some say buying a used piano is like buying a used car… I could see that to some extent but my experience with you was just great; very educational and entertaining! I really enjoyed learning about different characters of pianos by trying them but it also became somewhat overwhelming…
I purchased an exquisite grand piano from Portland Piano. It was a very pleasant experience and easy transaction all around, and the after-sales service has been superb. Portland Piano carries most of the best brands in the world (and probably the best brand in the world). PP is as top-notch as its pianos! Thank you, Brenda and Mitch, for being so pleasant and accommodating.
Thank you so much for the excellent customer service. My family bought a self-playing large grand piano from your company years ago and it’s made many memories and been a key focal point of joy in our home.
Lisa & Doug
Portland Piano has made us very satisfied buyers, not only because of the fabulous piano we have, but also because of the excellent customer service and appreciation that has been shown to us…